We want you to be happy. After all, our reputation is built on your satisfaction.
Our MustLuvDogs® Guarantee
MustLuvDogs® guarantees our products against defects in construction and materials for a period of 60 days. Damages due to normal wear and tear, chewing, rips and tears, accidents caused through the unexpected behaviour of your dog or through misuse and/or neglect to follow proper use and care instructions are not covered.
To ensure you have purchased an authentic MustLuvDogs® Cool Coat™, look for our Cool Coats® logo. We do not allow retailers to label our coats with their company name or logo. If the coat does not have a Cool Coats® logo on it then the coat is not a genuine MustLuvDogs® coat.
What if my dog damages their Cool Coat?
We cannot be responsible for damages resulting from chewing. Our products are among the highest quality cool coats available on the market. Even so, sharp teeth and lots of energy can put even the toughest pet products to the test. Please consider if your dog or puppy is an aggressive chewer. Even small dogs have surprisingly powerful jaws. Please do not leave your dog unattended while wearing a Cool Coat as the coat can be torn by catching on a crate or even by a pet trying to remove the coat.
Please measure your dog and refer to the Sizing Chart to determine the appropriate size before you purchase. (If the size is marginal, a larger size is recommended).
Our PayPal Shopping Cart allows you to pay for your order with most major credit cards. Your credit card payment is processed when your order is placed.
**Canadian orders only!**
NEW! Now save even more when you pay using Interac Email Money Transfer! Save $3 on your order when you choose to pay by email money transfer. Please use promo code EMT to see the discount reflected in your cart!
All prices are in Canadian dollars. U.S.A. orders will be charged in Canadian dollars. Your credit card company will handle the currency exchange when your order is processed to your credit card.
We ship across North America. The shipping rates for Canada and U.S.A. are as follows:
Purchase Amount (Before taxes) Flat Rate Shipping
To Canada $10
To United States $20
All orders are shipped using Expedited Parcel only through Canada Post. Sorry no exceptions. We do our best to ship within 72 hours.
Business days are Monday to Friday, excluding Saturdays, Sundays and holidays.
Terms and Conditions
All orders placed through our secure website are subject to applicable fees including customs, duties and taxes, all of which are the responsibility of the customer.
If a package arrives damaged, the customer is to refuse the package. If the customer signs for and keeps the package, it is the customer’s responsibility to note the damage when signing for the package, so that they may file a claim with the carrier.
We will accept products for exchange or refund within 14 days of purchase. Items must have been purchased through www.mustluvdogs.ca. Returned items must be in the same condition they were purchased. We cannot accept returns if product has been used (i.e. soaked in water, damaged or soiled). Please always remember to fit the Cool Coat® on your dog, before soaking cool coat in water. Online exchanges are subject to shipping charges. To return or exchange an item, please e-mail us at email@example.com to obtain a Return Authorization number. Please include a copy of your RA # inside the package and ensure the RA # is recorded on the outside of the package. A RA # must be obtained before returning any items. Returned items must be mailed back through Canada Post along with a tracking number. Once your return is received and approved, you will receive a refund to your credit card. We do not refund shipping on returned items. MustLuvDogs is not responsible for lost or damaged goods in transit.
MustLuvDogs® will never sell, rent, or use your name, email address and/or phone number to anyone for any reason, at any time. This information is strictly used to complete your order.
All materials displayed on this website are the exclusive property of, and owned by MustLuvDogs® Inc. You may not copy, reproduce, publish, upload, post or distribute any content, including images or any part of the images without express written approval from the copyright holder. Copyright ©MustLuvDogs® Inc.
All Canadian and USA trademarks and copyrights published on this website are the exclusive property of MustLuvDogs® Inc. These include, but are not limited to product brand names, slogans and logos, including Cool Coats®, MustLuvDogs® and Beat the Heat®. The unauthorized use of any trademark or copyright on this site is strictly prohibited and violators will be prosecuted.
Information , including product pricing and availability, may be changed or updated without notice. MustLuvDogs reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if MustLuvDogs believes that customer conduct violates applicable laws or is harmful to the interests of MustLuvDogs.
Patterns Copyright© MustLuvDogs® Inc., Industrial Design registered to MustLuvDogs® Inc.
MustLuvDogs®Inc., All rights reserved.